Refund policy

Returning your product because you have changed your mind

Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 30 days, and we’ll give you an exchange or refund, as long as your returned product meets our terms and conditions.

 
Returning a faulty item

If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it. Please disable any security features and remove any personal information.

After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.

Terms & conditions of our policy

If you've changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we'll exchange or refund it.

By original condition we mean:

• You’ve kept all original packaging and labels in good condition and the product can be resold at full price
  
• You haven’t used the product
• The product contains no personal data.

Unless faulty, this must be within 30 days of purchase. If you have your order confirmation email, we’ll refund using the original payment method used.

We’re unable to refund or exchange products made to your own specifications or personalised for you, unless faulty.

For online or telephone purchases we’ll refund the standard delivery charge, provided you return the full order within 30 days. If you are only returning some of the items on your order, then we will only refund the cost of those items

Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund, so please keep your order confirmation.